Why Some Messages May Not Show Up on Inbox?

TABLE OF CONTENTS

• How Does the Security Check Work?
• Testing the Inbox? Please Wait 30 Minutes

To ensure a safe and secure experience for all users, ArtPlacer has implemented an up to 30-minute security check for each incoming inquiry message before it appears in your Inbox.

This verification process helps prevent spam, fraudulent messages, and ensures that only legitimate inquiries reach your account.

How Does the Security Check Work?

1. A potential buyer submits an inquiry through one of ArtPlacer’s platforms (Virtual Exhibition, Discover Portfolio, Viewing Room, or AR Mobile App).
   
   
2. The system automatically runs a security scan to verify the message.
   
   
3. Every 30 minutes, verified messages are delivered to your Inbox and will be available for you to read and respond.

Testing the Inbox? Please Wait 30 Minutes

If you are testing the Inbox functionality by sending an inquiry to yourself or asking a colleague to submit a test message, please keep in mind that you won’t see the message instantly. The security check applies to all inquiries, even test messages.

Wait at least 30 minutes, then refresh your Inbox to see if the message has appeared.

Why This Matters

✔ Protects You from Spam & Fraud – Filters out suspicious or harmful messages before they reach your inbox.
✔ Ensures a Reliable Experience – Only real inquiries from potential buyers and collectors make it through.
✔ Maintains a Secure Platform – Keeps ArtPlacer a trusted space for professional artists and galleries.

While this security measure requires a short waiting period, it ultimately enhances the reliability and safety of your interactions on the platform.