Support

General FAQs 10

• How many days can I trial a plan for?
• My email is "already taken"
• Is ArtPlacer for Desktops or Mobile?
• Do I get a gallery page when I subscribe?
• Can I add collections to match my art collections?

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First Steps 7

• How to set up an account
• How can I add more than one user?
• How to log in
• How to Change Profile Details
• How to Change Gallery Details - Discover

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Uploading Files onto ArtPlacer 4

• How to upload my first artwork - Single Artwork
• How to Upload Artworks - In Bulk
• How to create a setup
• Which image files should I upload to ArtPlacer?

Subscription Plans 7

• Can I purchase on a monthly basis?
• Can I pay yearly?
• Does ArtPlacer offer a one-off payment?
• What's the pricing on the plans?
• How can I swap plans?

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Artworks 9

• How many artworks can I upload?
• How can I change the system of measurement?
• How to change an artwork's privacy
• How can I place more than one artwork on a wall?
• Which format should I upload my images on?

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Library Spaces 9

• What are Library Spaces?
• How many Library Spaces are there?
• Are walls on Library Spaces already set up?
• How can I request more Library Spaces?
• How do Library Spaces handle perspective?

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My Spaces 8

• What are 'My Spaces'?
• How many spaces can I upload?
• How do I set up the walls ?
• Does ArtPlacer claim ownership of the spaces I upload?
• Can I re-use a space that I have uploaded?

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Saved Setups 4

• What are 'Saved Setups'?
• How can I share Saved Setups?
• Can I edit a Saved Setup?
• How can I delete Saved Setups?

Frames 9

• Do you offer framing options?
• How can I design my own frames?
• Can I upload my own frames?
• How can I edit or delete a frame?
• How can I deactivate the frames on the widget?

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Website Integrations - ArtPlacer Widgets 15

• What is the ArtPlacer Widget?
• How can I get the ArtPlacer Widget?
• Which integration method is best for my site?
• Does ArtPlacer embed the Widget on my website?
• Can I remove ArtPlacer's logo from my widget?

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Discover ArtPlacer 3

• What is Discover ArtPlacer?
• How can I sell my artworks through ArtPlacer?
• Which conditions do I need to gather to have a Gallery Profile?

ArtPlacer Mobile App - Augmented Reality 6

• What's Augmented Reality?
• Does the full version of the app grant me ArtPlacer's full access?
• Can I use ArtPlacer mobile just as app.artplacer.com?
• Do you offer a white-labeled AR app?
• How can I use the AR widget button?

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Virtual Exhibitions 22

• Step-by-step guide to build your first Virtual Exhibition
• What are ArtPlacer Virtual Exhibitions?
• How can I navigate the Virtual Exhibition?
• How many Virtual Galleries do you offer to create Virtual Exhibitions?
• How can customers view Artwork Info on Virtual Exhibitions?

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Billing 7

• Does ArtPlacer offer discounts for NGOs?
• How can I cancel my account?
• Where can I find my invoices?
• How can I change/update my payment method?
• Can I cancel my account at any time?

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Copyrights and Privacy 3

• Does ArtPlacer claim copyright of my images?
• Can I use the downloaded preview on my website?
• Can I keep my work private?